Anatomy of the Service Desk

LANDESK has teamed up with the Service Desk Institute (SDI) to provide unique insight in to the service desk environment, comparing the service desk in 2012 to the present day.

The survey results are provided in our infographic and whitepaper 'Anatomy of the Service Desk'. The 2012 report, the first of its kind in the ITSM industry, revealed concerning trends. Some unavoidable due to the unpredictable nature of service management, but many worrying reflections of an industry filled with stressed professionals under considerable pressure. In an industry that is evolving at an accelerated pace, how has the situation changed over four years?

Anatomy of the Service Desk will provide insight in to every aspect of the service desk environment, from workload and time management, to productivity, work-life balance, and the biggest drains on service desk time. The whitepaper also provides suggestions of how improvements can be made.